The Fostering Network helplines

We are here to make foster care the best it can be for every child and foster family. That means we're here for you. Our helplines provide information, advice, support and signposting on all issues affecting foster carers and fostering services, anywhere in the UK.

The Fostering Network can provide information, guidance and support on all issues affecting foster carers and fostering services, in all four nations of the UK. 

Get in touch with us

If you're new to The Fostering Network, or haven't asked us for advice before, please read about who we can help, how we can help, and how you can get the most out of your call (opens in a new window).

Find your helpline by choosing an option below:

 

England

Member Helpline – exclusively for members of The Fostering Network

  • Call us on 020 7401 9582
  • Email us on memberhelpline@fostering.net 
  • We're open from 10am - 3pm, Monday to Friday (excluding Bank Holidays).
  • We operate a call back service, so please leave us a message clearly stating your name, telephone number and postcode (if you are a foster carer). We will always call you back and aim to do so within one working day. We try to respond to emails within five working days, following confirmation of membership.

If you would like to become a member of The Fostering Network, or have a question about your membership, including any problems accessing the members' area of our website, please contact our Membership team.  

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Wales

Fosterline Wales

  • Call us on 0800 316 7664
  • Email us on fosterlinewales@fostering.net 
  • We're open from 9.30am - 12.30pm, Monday to Friday (excluding Bank Holidays).
  • If you hear a recorded message, it means we're on another call or we're closed. Please leave us a message, clearly stating your name and telephone number. We will always return your call as soon as possible. 
  • Fosterline Wales is funded by the Welsh Government. You can speak to someone in English or in Welsh.

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Scotland

Fosterline Scotland

  • Call us on 0141 204 1400
  • Email us on fosterlinescotland@fostering.net
  • We are open from 10am - 4pm, Monday to Friday (excluding Bank Holidays). 
  • Evening calls with a Fosterline Scotland advisor may be available by request. Please get in touch with us to see what is possible. 
  • If you hear a recorded message, it means we're on another call or we're closed. Please leave us a message, clearly stating your name and telephone number. We will always return your call as soon as possible. 
  • Fosterline Scotland is funded by Scottish Government.

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Northern Ireland

Fosterline Northern Ireland

  • Call us on 028 9164 1152
  • Email us on fosterlineni@fostering.net
  • We are open from 9.30am - 1.30pm, Monday to Friday (excluding Bank Holidays). 
  • If you hear a recorded message, it means we're on another call or we are closed. Please leave us a message, clearly stating your name telephone number and postcode. We will always return your call as soon as possible.

Jump to: England | WalesScotland | I'm facing an allegation | I'm looking for legal advice or representation | I'm looking for professional emotional support | back to top

 

I'm facing an allegation

If you are a foster carer and experience an allegation made against you, this can be very stressful. You might feel shocked, angry, frightened and alone. Our helplines are here for you. We can advise you on what happens next and make sure you access legal and expert advice. If you are a foster carer member of The Fostering Network who has been subject to an allegation, and our helplines are closed, you can call the Legal Advice Line on 01384 885 734. It is open 24 hours a day, every day of the year.

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I'm looking for legal advice or representation

The Fostering Network helplines cannot give you legal advice. Instead, we can talk through issues with you in general terms, and signpost you to specialist organisations if you need more help. Foster carer members of The Fostering Network can access a 24-hour legal helpline for expert advice on allegations and help with any legal queries.

  • Call 01384 885 734
  • This service is open 24 hours a day, every day of the year.
  • Please note that this service is not operated by The Fostering Network.

Not a member? Find out about becoming part of The Fostering Network.

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I'm looking for professional emotional support 

We're here to listen, understand and help you to move forward, but we can't provide counselling or ongoing emotional support. Members of The Fostering Network can access completely confidential professional emotional support when things get overwhelming. The service, operated by Care First, is staffed by trained counsellors offering emotional support, advice and information.

  • Call 01384 889 549
  • The service is open 24 hours a day, every day of the year.
  • Please note that this service is not operated by The Fostering Network. 

Not a member? Find out about becoming part of The Fostering Network.

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Published: January 2023

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