The Fostering Network helplines

At The Fostering Network, we use our expertise and influence to help make foster care better for every fostered child and foster family. Our helplines provide information and guidance on all issues affecting foster carers and fostering services.

Don't forget that members can also make use of our stress support service and legal helpline. Details of our helplines are available below.

If you are a foster carer with concerns or queries about coronavirus and local practice (such as contact arrangements) or its impact on your fostering because of health then please contact your fostering service in the first instance as they know you, your family and the children in your care. If you have immediate health concerns then you should contact the NHS.

Practice experts from across the UK staff our helplines. We can provide information on a wide range of issues including:
  • foster carer finances

  • allegations

  • delegated authority

  • safer caring

  • standards and legislation

  • education.
 
 

Members’ helpline – England

The member helpline is an advice and information service for members of The Fostering Network who are based in England.   Members can call us on 020 7401 9582.  We are open Monday to Friday (excluding Bank Holidays).  We operate a call back service. Please leave us a message, clearly and slowly, stating your name,  telephone number and very briefly what your enquiry is about. 

We will always return your call and aim to do so within one working day.

You can also email us.  We aim to respond to email enquiries within 5 working days following confirmation of membership.

Northern Ireland

We are open from 9.30am - 2pm Monday to Thursday and from 9.30am - 11.30am on Friday (excluding Bank Holidays). Call us on 028 9070 5056.

Our advice and information service in Northern Ireland is independent and confidential and is complementary to the support provided by health and social care trusts and independent fostering providers. We also deliver finance workshops for foster carers and other professionals involved in fostering.

You can also email us.

Fosterline Scotland

We are open from 10am - 4pm Monday to Friday (excluding Bank Holidays). Call us on 0141 204 1400.

Evening calls with a Fosterline Scotland advisor are available by appointment. Please email fosterlinescotland@fostering.net to arrange. 

If you receive a recorded message it means we are on another call. Please leave your name and telephone number and we will aim to return your call as soon as we can. Outside of these hours, you can leave a message and an adviser will get back to you.

You can also email us.

Fosterline Wales

We are open from 9.30am - 12.30pm Monday to Friday (excluding Bank Holidays). Call us on 0800 316 7664.

Please note: we are updating our telephone system on Wednesday 25 May. As part of this update, there may be a short time when our phone lines are not working. If you need to reach us during this time, please email us using the details below and we will get back to you as soon as we can. 

If you hear a recorded message during our opening hours it means we are on another call. Please leave your name and telephone number and we will return your call as soon as we can. You can also send us an email and we will get back to you as soon as possible. If you would like us to call you back, please include a contact telephone number in your email.

Fosterline Wales have produced some factsheets for foster carers in Wales. These focus on issues ranging from allegations to pets to saying goodbye and can be found here.

Fosterline Wales is funded by the Welsh Government and offers a bilingual advice service. 

Legal helpline - UK

Foster carer members of The Fostering Network can access our 24-hour legal helpline for expert advice on allegations and help with any legal queries on 01384 885 734.

Stress support service - UK

This service is available 24 hours a day, 7 days a week. 

Members of The Fostering Network can access a completely confidential stress support service on 01384 889 549.

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