The Fostering Network helplines

You are here

At The Fostering Network, we use our expertise and influence to help make foster care better for every fostered child and foster family. Our helplines provide information and guidance on all issues affecting foster carers and fostering services.

During this time of uncertainty due to coronavirus, all our helplines will remain open as usual for any fostering-related queries, including those arising as a result of coronavirus. 

Don't forget that members can also make use of our stress support service and legal helpline. Details of our helplines are available below.

If you are a foster carer with concerns or queries about coronavirus and local practice (such as contact arrangements) or its impact on your fostering because of health then please contact your fostering service in the first instance as they know you, your family and the children in your care.

If you have immediate health concerns then you should contact the NHS.

Practice experts from across the UK staff our helplines. Information can be provided on a wide range of issues including:
  • foster carer finances

  • allegations

  • delegated authority

  • safer caring

  • standards and legislation

  • education.

Members’ helpline – England

Members of The Fostering Network can call us on 020 7401 9582. We are open as usual from 10 am - 3 pm, Monday to Friday.

We are operating a call back service during the coronavirus outbreak. Please leave us a message clearly and slowly stating your name and your telephone number, if you can repeat your name that is really helpful.

We will always return your call and aim to do so within 24 hours, although it’s normally a lot quicker than that.

You can also email us

If you have recently used the member helpline – England please consider leaving feedback in our short survey.

Northern Ireland

Our advice and information service in Northern Ireland is independent and confidential and is complementary to the support provided by health and social care trusts and independent fostering providers. We also deliver finance workshops for foster carers and other professionals involved in fostering.

Call us on 028 9070 5056 from Monday to Thursday from 9.30 am - 2 pm and on Friday 9.30 am - 11.30 am.

You can also  email us.

Fosterline Scotland

Call us on 0141 204 1400 from 10 am - 4 pm Monday to FridayEvening calls with a Fosterline Scotland advisor are available by appointment. Please email to arrange. 

If you receive a recorded message it means we are on another call. Please leave your name and telephone number and we will aim to return your call as soon as we can. Outside of these hours, you can leave a message and an adviser will get back to you.

You can also email us.

Fosterline Wales

Fosterline Wales is funded by the Welsh Government and offers a bilingual advice service. Call us on 0800 316 7664 from 9.30 am - 12.30 pm Monday to Friday. If you call outside these hours, please leave a message and someone will call you back as soon as possible.

You can also email us.

Fosterline Wales have produced some factsheets for foster carers in Wales. These focus on issues ranging from allegations to pets to saying goodbye and can be found here.

Legal helpline - UK

Foster carer members of The Fostering Network can access our 24-hour legal helpline for expert advice on allegations and help with any legal queries on 01384 885734.

Stress support service - UK

Members of The Fostering Network can access a completely confidential stress support service on 01384 885734. *Please ask to be put through to the stress helpline