The Fostering Network helplines

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At The Fostering Network, we use our expertise and influence to help make foster care better for every fostered child and foster family. Our helplines provide information and guidance on all issues affecting foster carers and fostering services.

Practice experts from across the UK staff our helplines. Information can be provided on a wide range of issues including:
  • foster carer finances

  • allegations

  • delegated authority

  • safer caring

  • standards and legislation

  • education.
     

Members’ helpline – England

Please note that the helpline will be closed for training purposes on Thursday 5 October and Wednesday 18 October 2017.

Members of The Fostering Network can call us on 020 7401 9582 from 10 am - 3 pm, Monday to Friday.

The member helpline does get very busy and so if you call us during opening hours it is likely you will hear our voicemail message – it just means we are on the phone. Always leave your name and telephone number (clearly and slowly) and we will aim to return your call within 24 hours or the next working day if the message is left over the weekend.

You can email us or write to us at 87 Blackfriars Road, London, SE1 8HA.

If you have recently used the member helpline – England please consider leaving feedback in our short survey.

Northern Ireland

Our advice and information service in Northern Ireland is independent and confidential and is complementary to the support provided by health and social care trusts and independent fostering providers. We also deliver finance workshops for foster carers and other professionals involved in fostering.

Call us on 028 9070 5056 from Monday to Thursday from 9.30 am - 2 pm and on Friday 9.30 am - 11.30 am.

You can email Doris or write to us at Unit 10, 40 Montgomery Road, Belfast, BT6 9H.

Fosterline Scotland

Call us on 0141 204 1400 from 10 am - 4 pm Monday to Friday. Outside of these hours, you can leave a message and an adviser will get back to you.

You can email us or write to us at Ingram House, 2nd floor, 227 Ingram Street, Glasgow, G1 1DA.

Fosterline Wales

Call us on 0800 316 7664 from 9.30 am - 12.30 pm Monday to Friday. If you call outside these hours, please leave a message and someone will call you back as soon as possible.

You can email us or write to us at The Fostering Network Wales, One Caspian Point, Pierhead Street, Cardiff Bay, CF10 4DQ/Rhwydwaith Maethu Cymru, 1 Pentir Caspian, Stryd Pierhead, Bae Caerdydd, CF10 4DQ.

Fosterline Wales have produced some factsheets for foster carers in Wales. These focus on issues ranging from allegations to pets to saying goodbye and can be found here.

Legal helpline - UK

Foster carer members of The Fostering Network can access our 24-hour legal helpline for expert advice on allegations and help with any legal queries on 0345 013 5004.

Stress counselling helpline - UK

Members of The Fostering Network can access a completely confidential stress counselling service on 0345 074 2799. *Please ask to be put through to the stress helpline